{"id":4085,"date":"2024-03-06T10:07:57","date_gmt":"2024-03-06T10:07:57","guid":{"rendered":"https:\/\/inone.com\/?page_id=4085"},"modified":"2025-01-09T11:17:27","modified_gmt":"2025-01-09T11:17:27","slug":"support","status":"publish","type":"page","link":"https:\/\/inone.com\/en\/support\/","title":{"rendered":"Ask your question to inOne Support"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”90″ top_padding_tablet=”45″ top_padding_phone=”25″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Contact Customer Support<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”45″ custom_height_tablet=”30″ custom_height_phone=”15″][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding_phone=”10″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Do you have any questions?<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”0″ custom_height_tablet=”0″ custom_height_phone=”0″][vc_column_text]Ask your question to our Customer Success Team. 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FAQ<\/h2>\n[\/vc_column_text][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”closed”][toggle color=”Extra-Color-1″ title=”How do I create an inOne userprofile?”][vc_column_text]\n
    \n
  1. Go to your email and click on \u2018view invitation\u2019*;<\/li>\n
  2. Complete the form and click on \u2018Submit\u2019;<\/li>\n
  3. Go to your email and click on \u2018Activate user profile\u2019;<\/li>\n
  4. Login directly<\/u> to the orderplatform by using your email adress and password. When logging in, your user profile will be connected to your inOne account;<\/li>\n
  5. Now, you can order online at your supplier by logging in to inone.com<\/a> or on the green inOne application. Download the app in the Appstore (iOS)<\/a> or Google Play (Android)<\/a>.<\/li>\n<\/ol>\n[\/vc_column_text][\/toggle][toggle color=”Extra-Color-1″ title=”How do I login to my inOne account?”][vc_column_text]Go to inone.com<\/a> or download the green inOne app and login with your userprofile (email adress and password). Download the app in the Appstore (iOS)<\/a> or Google Play (Android)<\/a>.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-1″ title=”How do I place my first order via inOne?”][vc_column_text]\n
      \n
    1. Go to ‘Order’ in the left menu;<\/li>\n
    2. Click on the name of the supplier;<\/li>\n
    3. Select a delivery date;<\/li>\n
    4. Click on the orderlist name to switch or click on \u2018total\u2019;<\/li>\n
    5. Add products to your shopping cart by entering the right quantity per product;
      \nVia inone.com<\/span>
      \na. Add products by amount.
      \nb. Add products by clicking on the product, enter the amount at \u2018order option\u2019 and click on \u2018add to shopping cart\u2019.
      \nTrough the inOne app<\/span>
      \na. Change the quantity by clicking on the number two times and enter the right quantity on your keyboard.
      \nb. Change the quantity by clicking on the number and then on the plus symbol.<\/li>\n
    6. Click on the shopping cart at the top right when your order is complete;<\/li>\n
    7. Eventually add a remark;<\/li>\n
    8. Click on ‘Order\u2019;<\/li>\n
    9. Your order is created!<\/li>\n<\/ol>\n

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